Call Center Services

When your business grows there are always hurdles to overcome with the additional inbound and outbound traffic and increase in customer service and sales calls. The biggest factor in most cases is the cost increase to your bottom line. If you are not familiar with the call center environment it can be overwhelming to say the least. We offer On Shore, Near Shore and Off Shore (BPO) centers to help handle these calls in an efficient and professional manor. Our platform allows you or your team to monitor the process and efficiency of the agents working on your campaign at all time. With reporting and monitoring capabilities we can help you to better understand your opportunities and how to broaden your window of success.

Inbound Services

Inbound services can be used to field calls from new and existing clients or customers that are coming into your business. Agents are trained to professionally answer your calls, initiate sales and or direct the traffic where you want. Inbound services are also great for an increase in traffic instead of ramping up an in house center and keeping costs at a minimum.

Outbound Services

Outbound agents are excellent for use with contacting new accounts or customers to initiate sales. They can also be useful for company surveys, campaigning or for non profit donation campaigns. These agents can also be trained as fronters to qualify and connect customers with your sales staff and save time and money on prospecting.

IVR or Artificial Intelligence

Automated services are typically used for better qualifying or directing inbound calls to your business. By using IVR's and automated technology we are able to qualify, divert and route calls to specific people or departments for very specific reasons allowing you to minimize time wasted and money spent on employees handling these tasks.